Contact our well-known carpet cleaning company in Croydon, CR0. We have so many deals to offer, just give us a call on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions govern the provision of carpet and upholstery cleaning and any related services offered by Carpet Cleaning Croydon. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation booking the services.
Company means Carpet Cleaning Croydon, the provider of the services.
Services means carpet cleaning, rug cleaning, upholstery cleaning and any related cleaning services agreed between the Client and the Company.
Premises means the address or location where the services are to be carried out.
Technician means an employee, subcontractor or representative of the Company who performs the services.
The Company provides professional carpet and upholstery cleaning and related services within Croydon and surrounding areas. The exact scope of the services will be agreed at the time of booking, based on the information provided by the Client regarding the Premises and the items to be cleaned.
Any verbal or written quotation is based on the description of the Premises and the work required provided by the Client. The Company reserves the right to adjust the quotation if, upon arrival, the Technician determines that the information provided was incomplete, inaccurate or that the condition of the items to be cleaned is significantly different from that described at the time of booking.
3.1 Bookings may be made by the Client through the Company’s chosen booking channels as communicated from time to time. By placing a booking, the Client confirms that they are at least 18 years old and authorised to enter into a contract for the services.
3.2 The Client must provide accurate and complete information regarding the Premises, access arrangements, parking availability, type and size of areas or items to be cleaned, and any particular issues such as heavy soiling, stains, pet odours or damage.
3.3 Any booking is subject to acceptance by the Company. The Company will confirm acceptance and the appointment time by issuing a booking confirmation. A binding contract arises when the booking confirmation is issued.
3.4 The Company will use reasonable efforts to accommodate preferred dates and times, but all appointments are subject to availability. The Company reserves the right to propose alternative dates or times where necessary.
4.1 The Client must ensure that the Technician has safe and reasonable access to the Premises at the agreed time. This includes arranging any parking permits or access codes and informing the Company in advance of any restrictions such as congestion, limited parking, security gates or building regulations.
4.2 The Client must provide access to electricity, running water and adequate lighting at the Premises for the duration of the services. If these are not available, the Company may not be able to complete the work and reserves the right to charge a cancellation or call-out fee.
4.3 The Client must remove small furniture, fragile items, valuables and personal belongings from the areas to be cleaned before the Technician arrives, unless otherwise agreed. The Company will not be responsible for moving heavy or delicate items such as pianos, large cabinets, aquariums or electrical appliances.
4.4 The Client must inform the Technician of any known hazards at the Premises, including loose floorboards, damaged carpets, faulty electrical fittings, health and safety risks, or areas containing asbestos or other hazardous materials.
5.1 All prices are provided in pounds sterling and, unless stated otherwise, are inclusive of any applicable taxes.
5.2 Quotations are based on the information provided by the Client and are valid for a limited period as specified by the Company. The Company reserves the right to revise the quotation if the work required differs from the initial description.
5.3 Where the Technician determines that additional time, work or specialist treatments are required, the Client will be advised of any additional cost before such work is undertaken. The Client may accept or decline the additional work. If declined, the Company will complete only the work covered by the original quotation, provided it is still viable.
6.1 Payment terms will be communicated to the Client at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on completion of the services, or payment in full in advance.
6.2 Payment may be made by the methods accepted by the Company from time to time, such as card payment or bank transfer. Cash payments may be accepted at the Company’s discretion.
6.3 For residential Clients, payment is generally due immediately upon completion of the services, unless otherwise agreed. For business Clients, payment terms may be subject to a separate agreement or invoice terms.
6.4 If any payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate, as well as reasonable costs incurred in recovering the debt.
7.1 The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. If the Client cancels or reschedules with less than the required notice, the Company reserves the right to charge a late cancellation fee or to retain any deposit paid.
7.2 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Client is not present where required for access or payment, the Company may treat the booking as cancelled and charge a no-show or call-out fee.
7.3 The Company will use reasonable efforts to attend each appointment on time, but appointment times are approximate. The Company will not be liable for any delay caused by events outside its reasonable control, including traffic, weather conditions, accidents or emergencies. In such cases, the Company will contact the Client as soon as practicable to rearrange the appointment.
7.4 The Company reserves the right to cancel a booking at any time due to safety concerns, misuse of services, abusive behaviour, or other reasons that make it unreasonable to proceed. In such cases, any deposit paid for services not provided will be refunded.
8.1 The Company will provide the services with reasonable skill and care, using equipment and products suitable for professional carpet and upholstery cleaning.
8.2 While the Company will make every reasonable effort to remove stains and odours, the Client acknowledges that some staining, wear, damage or odours may be permanent and cannot be fully remedied by cleaning alone. The Company does not guarantee complete removal of all stains, marks or odours.
8.3 The Technician may test products on a small area before proceeding. If the Technician reasonably believes that cleaning may cause damage to a particular item or surface, they may decline to treat it, and will advise the Client accordingly.
8.4 Drying times following cleaning will vary depending on ventilation, temperature, humidity, and the type of carpet or upholstery. The Company may provide an estimated drying time, but this is not guaranteed.
9.1 Where possible, the Client should inspect the completed work immediately after the services are carried out. Any concerns must be raised with the Technician on site so that they have an opportunity to address them.
9.2 If the Client is not present at the Premises during cleaning, they must inspect the work as soon as reasonably practicable and notify the Company promptly of any issues.
9.3 Any complaint regarding the services must be submitted to the Company within a reasonable period after completion, describing the nature of the issue. The Company will investigate and, where appropriate, may arrange a re-visit to assess or rectify the problem.
9.4 The Company’s liability in respect of any properly substantiated complaint will be limited as set out in the liability section of these Terms and Conditions.
10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot legally be limited or excluded.
10.2 Subject to the above, the Company’s total liability to the Client in respect of any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific services giving rise to the claim.
10.3 The Company will not be liable for any pre-existing damage, wear, discolouration, fading, loose fibres, shrinkage, or other issues that become apparent during or after cleaning.
10.4 The Company will not be responsible for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any costs incurred due to delays or rescheduling of appointments.
10.5 The Client is responsible for informing the Company of any special requirements or sensitivities, such as allergies to cleaning products. The Company will, where reasonably possible, offer alternative solutions, but does not accept liability for reactions where the Client has not provided adequate information in advance.
11.1 The Company will take reasonable care when providing the services to avoid damage to the Premises and items to be cleaned.
11.2 If accidental damage is caused directly by the Company’s negligence, the Company will, at its option, repair the damage, pay for the repair, or reimburse the Client for the reasonable value of the damaged item, subject to evidence of the damage and original value being provided.
11.3 The Company maintains public liability insurance at a level it considers appropriate for its operations. Details may be made available upon reasonable request.
12.1 The Company aims to operate in accordance with applicable waste and environmental regulations within the United Kingdom.
12.2 Any waste generated by the Company in the course of providing the services, such as used cleaning materials, containers and minor residues, will be handled and disposed of by the Company in a lawful and responsible manner.
12.3 The Client remains responsible for the disposal of any larger items, household waste or commercial waste present at the Premises that are unrelated to the provision of the services. The Company is not a waste removal operator and will not remove such items unless expressly agreed in writing and carried out in accordance with applicable waste regulations.
12.4 The Client must not request or permit the Technician to dispose of waste in any unlawful manner. If the Client does so, the Company reserves the right to withdraw services and may report any unlawful activity to the relevant authorities.
13.1 The Company will take reasonable steps to carry out the services safely and in compliance with relevant health and safety obligations.
13.2 The Client must ensure that children and pets are kept away from areas being cleaned and any equipment, cables or cleaning solutions in use, both during and immediately after the services.
13.3 The Client should follow any aftercare or safety instructions provided by the Technician, including guidance regarding drying times, ventilation and temporary restrictions on walking on freshly cleaned carpets or using upholstered items.
14.1 The Company will collect and process personal information about the Client as necessary to manage bookings, deliver the services and handle payments.
14.2 Personal information will be handled in accordance with applicable data protection laws in the United Kingdom. The Company will take reasonable measures to keep such information secure and will not sell or disclose it to third parties except where required to deliver the services, process payments, comply with legal obligations, or with the Client’s consent.
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will take effect when the updated terms are published or otherwise communicated to the Client.
15.2 The terms applicable to any particular booking will be those in force at the time the booking is confirmed, unless a change in law or regulation requires otherwise.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services.
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision will be deemed deleted and the remaining provisions shall remain in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
17.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the operation of its business.
17.4 These Terms and Conditions, together with any booking confirmation or written agreement, constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior understandings or arrangements.
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